Privacy Policy

Last updated: 16th July 2026

Markina Enterprises Ltd, as the operator of Picnic Bay Hotel, is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth) in relation to direct marketing.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us or stay at Picnic Bay Hotel.

1. Information We Collect

  • Full name, address, email address, and phone number
  • Payment details (e.g. credit or debit card)
  • Booking and stay information (dates, preferences, number of guests)
  • Identification documents (passport, driver's licence, etc.)
  • Feedback and correspondence
  • Technical information from your use of our website (IP address, browser type, cookies)
  • CCTV footage recorded in common areas of the property

2. How We Collect Information

  • Make a reservation
  • Check in or check out at the hotel
  • Contact us through email, phone, online forms, or any other means
  • Sign up for newsletters or participate in promotions
  • Use our website or engage with us on social media
  • Move through common areas of the property covered by CCTV

3. How We Use Your Information

  • Process and manage your booking
  • Provide services during your stay
  • Communicate with you about your reservation or stay
  • Respond to questions or feedback
  • Comply with legal and regulatory obligations
  • Send promotional materials or updates, you may unsubscribe at any time
  • Improve our services and overall guest experience
  • Maintain the safety and security of the property via CCTV monitoring

4. Disclosure of Personal Information

We may disclose your information to:

  • Our staff and authorised contractors
  • Our property management system and channel manager (e.g. Mews and SiteMinder), used to manage bookings and distribute availability across online travel agents
  • Third-party service providers, including payment processors and IT/website hosting providers
  • Online travel agents and booking platforms through which you may have booked (e.g. Booking.com, Expedia, Airbnb)
  • Government authorities when required by law
  • Others with your explicit consent or as otherwise permitted by law

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes it was collected. As a general guide: identification documents collected at check-in are retained for the duration of your stay and up to 12 months afterward for fraud prevention and dispute resolution purposes; booking and payment records are retained for up to 7 years to meet taxation and financial record-keeping obligations; and CCTV footage is retained for up to 30 days unless required for longer as part of an investigation. Information no longer required is securely destroyed or de-identified, except where a longer retention period is required by law.

6. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorised access, loss, misuse, or disclosure.

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

7. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. Please contact us using the details provided below. We will respond to your request within 30 days. We will not charge a fee for making a request, but reasonable costs may apply where access requires substantial staff time to compile records.

8. Overseas Disclosure

Some of our service providers, including payment processing and cloud/website hosting providers, may store or process data outside Australia, including in jurisdictions such as the United States. Where this occurs, we take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles, including through contractual protections where appropriate.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies, such as analytics and booking-engine tools, for analytics, security, and to enhance your browsing experience. You can manage or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Children and Minors

We do not knowingly collect personal information directly from children. Where a booking includes children travelling with a parent or guardian, information about the child (such as name and age) may be collected from the booking guest for the purpose of managing the stay.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website, showing the date of the last update.

12. Contact Us

If you have a complaint about how we have handled your personal information, please contact us using the details below. To help us investigate, please include as much detail as possible about the issue and the information involved.

Our process:

  1. We will acknowledge your complaint within 5 business days.
  2. We will investigate the complaint and aim to provide a substantive response within 14 days. If we need longer, we will let you know and explain why.
  3. Our response will explain the outcome of our investigation and any steps we will take to resolve the matter, which may include correcting information, changing a practice, or another appropriate remedy.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

The OAIC generally expects you to have first given us a reasonable opportunity to resolve the complaint (usually 30 days) before they will investigate.

Markina Enterprises Ltd (Holding Company of Picnic Bay Hotel)

Email: admin@picnicbayhotel.com.au  
Phone: +478 491 297 
Address: 1/3 Esplanade, Picnic Bay QLD 4819, Australia